Elna Publishes Its Standard Terms and Conditions

As we continue to strive for excellence in all we do to supply products to our customers it became clear that we needed to establish an understanding of the terms and conditions of sale so there is no misunderstanding of expectations. These terms and conditions are also important as the basis for all quoting. Any price we quote is based on us performing to these terms and conditions. Should you, our customer, have requirements over and above these or you need something a little different, we, more than likely, can meet your requirements but your specific requirements may be accompanied by a different pricing structure.

We feel that the basis for good business practices is good communication. Our terms and conditions statement is one of our many efforts to communicate to you before the order rather than either of us having surprises after the sale.

We encourage you to go to our terms and conditions tab and familiarize yourself with them. Should you have any concerns or questions please feel free to contact your customer service representative or any member of our organization that you typically work with.